At Artisan Sparks, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our policy below for returns and refunds.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Include your order details and reason for return in your request.
Once your return request is approved, you will receive instructions on how to send the item back to us.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost returns.
Inspection and Approval
After we receive your returned item, it will be inspected within 3–5 business days. Once approved, we will notify you regarding the status of your refund.
Refund Process
Approved refunds will be processed within 7–10 business days after inspection. Since we offer Cash on Delivery (COD) only.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been used, damaged after delivery, or are missing original packaging.
Exchanges
We only replace items if they are defective or damaged. Requests for exchanges must be made within 7 days of delivery.
Contact Us
For any questions regarding returns or refunds, feel free to contact us at:
Email: [email protected]